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02-28-2019
07:23 PM
2 Loves
The Community is a great place for Customers to share experiences and information with each other, but it is not a platform where we’re able to process Customer Service comments or concerns.
&n...
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06-03-2019
11:08 AM
7 Loves
Wanted to share some great customer service we received from Southwest yesterday. Saturday, many of us from my office (about 12 of us) were on a flight out of Austin to Kansas C...
08-18-2020
08:17 PM
3 Loves
...as very helpful, respectful, humble and just a great representation of what customer service is. If Southwest had more employees like Mr. Nuñez it would be awesome. I want to congratulate Mr. N...
09-30-2020
12:10 AM
...ayover especially in the time of COVID, and even less of one to not answer your customers calls.
09-17-2021
04:44 PM
Thank you customer service for changing my flight for me and my daughter. You are great
08-25-2020
02:15 PM
...ffices are not helping, and, it turns out, highest people in Southwest customer service cannot book flights. Nor will they fix the flight that they incorrectly booked. So, I am looking for a...
06-14-2019
03:18 PM
Hello, I am interested in working for a great company but I can't seem to find any positions available for Honolulu, HI. I also applied for two positions a while back but never got the call and I c...
Thursday
...ORTLAND BECAUSE WE HAD TO WAIT FOR ME TO FIND ROOM IN MY LUGGAGE.... I WILL NEVER EVER FLY THIS AIRLINE AGAIN!! WORST CUSTOMER SERVICE EVER!!!
To the rest of customers on this flight, I dearly apologize. I...
06-07-2021
01:00 PM
1 Love
...pening so many cases with no response. There is no point in waiting on calls for more than two hours daily. I would suggest southwest take off their customer service call center as I see no point in h...
Monday
...usiness? We explained the entire situation with your agent, so there is no excuse there. I didn’t expect to incur no fees – as this would have been customer service that no longer exists in this w...